hh88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how hh88 ("hh88", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("User", "Player", "you") who access or use the hh88 online betting and casino platform at hh88.online, including all associated services such as cricket betting, live dealer games, slots, Fortune Bingo, and related features.

hh88 is committed to protecting your privacy and handling your personal information with transparency and care. We collect only the data necessary to provide you with a safe, functional, and personalised gaming experience, and we process that data only in accordance with this Policy and applicable data protection principles.

By creating an account on hh88 or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or use the hh88 platform.

This Policy should be read in conjunction with the hh88 Terms & Conditions and Responsible Gaming Policy, both of which are available on the hh88 website.

2. Data We Collect

hh88 collects the following categories of personal data from users of the platform:

2.1 Registration Data

When you create an hh88 account, we collect the information you provide at registration, including:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Mobile phone number
• Email address
• Residential address (city, district, Bangladesh)
• Username and encrypted password

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to protect the integrity of the platform, hh88 may request the following documents at account verification or before processing a withdrawal:

• Government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement issued within the last three months)
• Mobile banking account confirmation (bKash, Nagad, Rocket, or Upay account screenshot)
• Selfie photograph for facial verification, where required

2.3 Financial Data

hh88 records transaction data associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers masked to the last four digits, card type and last four digits), transaction timestamps, and account balance history. hh88 does not store full card numbers, CVV codes, or complete mobile banking PINs on its servers.

2.4 Activity & Behavioural Data

As you use the hh88 platform, we automatically record data about your activity, including:

• Betting history (markets, stakes, odds, outcomes)
• Casino and game session data (games played, session duration, results)
• Bonus and promotion usage
• Login timestamps and session durations
• Customer support interactions and communication records

2.5 Technical & Device Data

When you access the hh88 platform, our systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and general geographic location derived from your IP address. This data is used for security monitoring, fraud prevention, and platform optimisation.

3. How We Collect Data

hh88 collects personal data through the following mechanisms:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal request, contact support, respond to a survey, or participate in a promotion.
• Automatically — through cookies, web beacons, pixel tags, and server logs when you interact with the hh88 website or mobile platform. See Section 7 for full details on our use of cookies.
• From third-party partners — including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification service providers, fraud detection systems, and game data providers, where necessary to deliver the service or confirm your identity.
• From publicly available sources — such as sanctions lists, politically exposed persons (PEP) databases, or public records, solely for compliance screening purposes.

4. How We Use Your Data

hh88 uses the personal data we collect for the following purposes:

4.1 Account Management & Service Delivery

To create and maintain your hh88 account, verify your identity, process deposits and withdrawals, deliver betting and gaming services, and communicate with you regarding your account activity, including transaction confirmations, security alerts, and support responses.

4.2 Fraud Prevention & Security

To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, duplicate account registration, and other unlawful conduct that could harm the platform or its users. hh88 employs automated risk-scoring systems as part of this process. Where automated decision-making produces a significant outcome for you (such as account restriction), you have the right to request human review.

4.3 Legal & Regulatory Compliance

To fulfil our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, responsible gaming obligations, and any lawful requests from competent authorities. Data retained for compliance purposes is held only for the duration required by the applicable legal obligation.

4.4 Responsible Gaming Monitoring

To monitor player behaviour for indicators of problem gambling — such as rapidly escalating bet sizes, prolonged session times, or repeated self-exclusion requests — and to proactively offer responsible gaming tools, including deposit limits, cool-off periods, and self-exclusion, in accordance with our Responsible Gaming Policy.

4.5 Platform Improvement & Analytics

To analyse aggregated, anonymised usage data to understand how players interact with the platform, identify technical issues, optimise game offerings, and improve the overall user experience. Analytics data used for this purpose does not identify individual users.

4.6 Marketing Communications

To send you personalised promotional offers, bonus notifications, and news about new games or features on hh88 — but only where you have provided explicit consent to receive such communications. You may withdraw your marketing consent at any time by contacting support at [email protected] or by updating your notification preferences within your account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Legal Basis for Processing

hh88 processes your personal data on the following legal grounds:

6. Data Sharing & Disclosure

hh88 does not sell your personal data to any third party. We share your personal data only in the following limited and controlled circumstances:

6.1 Service Providers & Technology Partners

hh88 engages trusted third-party service providers to assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud infrastructure and hosting services, customer support platforms, game content providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe), and cybersecurity and fraud detection partners. All such providers are contractually bound to process your data only as instructed by hh88 and to maintain appropriate security measures.

6.2 Legal & Regulatory Disclosure

hh88 may disclose your personal data to competent governmental authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or other legally binding obligation. Such disclosures will be made only to the extent strictly necessary and in accordance with the applicable legal requirement.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the hh88 business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, with reasonable advance notice.

6.4 Protection of Rights

hh88 may share data with third parties where reasonably necessary to investigate, prevent, or take action in respect of suspected fraud, abuse of platform terms, threats to the security of the platform, or illegal activity that may cause harm to hh88 or its users.

7. Cookies & Tracking Technologies

The hh88 website uses cookies and similar tracking technologies to enable essential platform functionality, improve your experience, and support security and analytics operations. A cookie is a small text file placed on your device by a web server when you visit a website.

7.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function correctly. These cookies maintain your login session, remember your language and currency preferences, and support security features. Disabling these cookies will prevent the platform from operating properly.
• Analytics Cookies: Used to collect anonymised data about how players navigate and interact with the hh88 platform — including which pages are visited most frequently, session durations, and technical error occurrences. This data informs platform improvements.
• Functional Cookies: Used to remember your personalised settings and preferences, such as your preferred game categories or notification settings, so you do not need to reconfigure them on every visit.
• Marketing Cookies: Used, with your consent, to present you with relevant promotional content and game recommendations based on your activity on hh88. These cookies do not track your activity on third-party websites.

7.2 Cookie Management

You may manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies may impair the functionality of the hh88 platform. Instructions for managing cookies in major browsers are available through the respective browser's help documentation. Withdrawing consent to non-essential cookies does not affect the lawfulness of prior processing.

8. Data Retention

hh88 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with the following principles:

• Active Account Data: Retained for the full duration of your account relationship with hh88, plus a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations and potential legal disputes.
• Transaction Records: Financial transaction data, including deposit and withdrawal records and betting history, is retained for a minimum of five (5) years after the date of the transaction.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years following the end of the account relationship, in accordance with applicable AML requirements.
• Marketing Data: Data used solely for marketing purposes is retained only while you maintain active marketing consent. Upon withdrawal of consent, marketing data is deleted or anonymised within 30 days.
• Technical Logs: Server logs and device data are typically retained for 90 days for security monitoring purposes, unless a longer retention period is required for an active investigation.

Where data is no longer required for any legitimate purpose, hh88 will securely delete or irreversibly anonymise it.

9. Data Security

hh88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the hh88 servers is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Encrypted Data Storage: Sensitive personal data, including passwords and financial identifiers, is stored in encrypted form using industry-standard hashing and encryption algorithms. Passwords are never stored in plain text.
• Access Controls: Access to personal data within hh88's systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and audited.
• Two-Factor Authentication: hh88 offers and encourages the use of two-factor authentication (2FA) for all player accounts to provide an additional layer of protection against unauthorised account access.
• Fraud Detection Systems: Automated real-time monitoring systems scan for unusual account activity, suspicious login patterns, and high-risk transactions, triggering immediate security reviews where anomalies are detected.
• Regular Security Assessments: hh88's platform and infrastructure undergo periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.

While hh88 applies rigorous security standards, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you suspect that your hh88 account has been accessed without your authorisation, please contact support immediately at [email protected].

10. Your Rights

As an hh88 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". hh88 will respond to all verifiable requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that hh88 holds about you, along with information about how it is being used.
• Right of Rectification: If any personal data held by hh88 is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right of Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that this right may be limited where hh88 is required to retain data to comply with a legal obligation (such as AML record-keeping requirements).
• Right to Restrict Processing: You may request that hh88 restrict the processing of your data in certain situations — for example, while you dispute the accuracy of data held about you.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on hh88's legitimate interests. You may also withdraw consent to marketing communications at any time.
• Right to Human Review of Automated Decisions: Where an automated decision has produced a significant legal or similarly significant effect on you (such as account suspension), you have the right to request that the decision be reviewed by a human member of the hh88 team.

11. Children's Privacy

The hh88 platform is strictly intended for adults aged 21 years and above. hh88 does not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is a mandatory step in the hh88 registration and KYC process.

If hh88 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the associated account, delete the relevant personal data, and return any deposited funds in accordance with our underage account policy. If you are a parent or guardian and believe that your child has registered an account on hh88, please contact us immediately at [email protected].

12. Third-Party Services

The hh88 platform integrates third-party services to deliver games, process payments, and support platform operations. These third-party providers operate under their own privacy policies and data practices. hh88 selects all third-party partners carefully and requires them to maintain data protection standards consistent with our own. However, hh88 is not responsible for the privacy practices of third-party providers beyond the scope of our contractual agreements with them.

Game content on hh88 is supplied by certified providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may process certain technical session data (such as game round identifiers and RNG seeds) as part of delivering their games. Such data is processed in accordance with the respective provider's applicable data policies and does not include your full personal profile without explicit data sharing agreements.

Payment processing is facilitated by bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card networks including Visa and Mastercard. Your payment credentials are transmitted directly to these payment processors using encrypted channels. hh88 does not receive or store your full payment credentials.

13. Policy Updates

hh88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where changes are material — meaning they affect your rights or the way we use your data in a significant way — hh88 will provide advance notice by posting the updated Policy on this page with a revised effective date and, where appropriate, by sending a notification to your registered mobile number or email address.

Your continued use of the hh88 platform following the effective date of any revised Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically. The current version is always accessible at hh88.online/privacy-policy. The effective date at the top of this page indicates when this version was last reviewed and approved.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that hh88 holds about you, please contact our dedicated support team. We are committed to resolving all privacy-related enquiries promptly and transparently, and we aim to respond to all requests within 24–48 hours Bangladesh Standard Time (BST, UTC+6).

Support Email: [email protected]

Subject Line for Data Requests: Data Rights Request – [Your Username]

Support Hours: 24 hours a day, 7 days a week, 365 days a year.

Website: hh88.online

This Privacy Policy was last reviewed and updated in January 2026. hh88 remains committed to maintaining the highest standards of data privacy and security for all players across Bangladesh.